UK Trading Underwriting Team Leader
3 weeks ago
As a Trading Underwriting Team Leader at Hiscox UK, you will be responsible for driving the performance of your team to exceed key measures such as retention, loss ratio performance, premium written, and workflow management. You will work closely with the UK business area managers and Head of APC to deliver superb service in line with the agreed sales strategy.
The Trading Underwriting teams are located throughout the UK, mainly in regional underwriting hubs including Colchester and York. The team underwrites Art and Private Client risks and forms part of Hiscox UK's APC Distribution function.
- Support the evolution of segmentation within the Trading Underwriting Team and influence underwriters to embrace and lead change on an ongoing basis.
- Conduct regular monthly team meetings for positive engagement and strategic input into the running of the Trading Underwriting Team.
- Work closely with the Head of Broker to support and drive the strategy of the APC business.
- Proactively manage the servicing and retention of larger complex renewals.
- Develop and maintain close, effective relationships with key stakeholders including Operations, Sales DU's, Branch Managers, and Sales Director.
- Undertake resource planning and improve the effectiveness of the Trading Underwriting Team, ensuring a culture of first-time resolution is prevalent throughout the team.
- Actively assist with talent acquisition for the recruitment of experienced underwriters in line with current and future service developments.
- Deliver a structured and tailored induction process for new joiners to the team.
- Lead and coach your team to ensure their broker and customer interactions are continually developed in line with the Hiscox sales coaching framework.
- Support and develop team members to ensure strong performers are stretched and appropriate action is taken against underperformance.
Our must-haves
- Prior underwriting experience in a broker-facing environment is crucial.
- Previous people management experience within insurance would be an advantage, although candidates who can demonstrate leadership behaviours will be considered.
- Demonstrable drive, self-motivation, and determination to achieve results are essential.
- Outstanding communication and interpersonal skills combined with a proven track record of relationship management and customer focus are required.
- Strong influencing, negotiation, and leadership skills are necessary.
- A team player with a customer-obsessed mindset is ideal.
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