Hotel Underwriting Team Director

1 month ago

Colchester, Essex, United Kingdom Hiscox Full time

Estimated Salary: £55,000 - £70,000

About Us

Hiscox is a leading global specialist (re)insurer, headquartered in London. Our expertise and innovative approach are delivered through five underwriting divisions – Hiscox UK, Hiscox London Market, Hiscox Re&I, Hiscox Ascot Group and Convex.

The Role

We are seeking an experienced Hotel Underwriting Team Director to join our team in Colchester. As a key member of our Trading Underwriting Team, you will be responsible for driving the performance of your team to exceed key measures such as retention, loss ratio performance, premium written and workflow management.

You will work closely with our business area managers and Head of APC to deliver superb service in line with our agreed sales strategy. Your role will involve supporting the evolution of segmentation within the Trading Underwriting Team and influencing underwriters to embrace and lead change on an ongoing basis.

You will also have strategic input into the running of the Trading Underwriting Team and conduct regular monthly team meetings for positive engagement. You will work closely with our Head of Broker to support and drive the strategy of our APC business.

  • Supporting the evolution of segmentation within the Trading Underwriting Team and influencing underwriters to embrace and lead change on an ongoing basis.
  • Strategic input into the running of the Trading Underwriting Team and conducting regular monthly team meetings for positive engagement.
  • Work closely with the Head of Broker to support and drive the strategy of the APC business.
  • Sustaining relationships with Service Delivery Team Leaders to adhere to a collaborative approach across Operations and Distribution.
  • Proactively managing the servicing and retention of the larger complex renewals.
  • Developing and maintaining close, effective relationships with key stakeholders including Operations, Sales DU's, Branch Managers and Sales Director.
  • Undertaking resource planning and looking for ways to improve the effectiveness of the Trading Underwriting Team, ensuring a culture of first time resolution is prevalent throughout the team.
  • Actively assisting with talent acquisition for the recruitment of experienced underwriters in line with current and future service developments.
  • Delivering a structured and tailored induction process for new joiners to the team.
  • Leading and coaching your team to ensure their broker and customer interactions are continually developed in line with our sales coaching framework.
  • Supporting and developing team members to ensure strong performers are stretched and appropriate action is taken against underperformance and undertaking mid-year and end of year performance development reviews.
What You'll Be Doing

As a Hotel Underwriting Team Director, you will be responsible for:

  • Driving team performance to exceed key measures.
  • Supporting the evolution of segmentation within the Trading Underwriting Team.
  • Providing strategic input into the running of the Trading Underwriting Team.
  • Conducting regular monthly team meetings for positive engagement.
  • Working closely with the Head of Broker to support and drive the strategy of the APC business.
  • Sustaining relationships with Service Delivery Team Leaders.
  • Proactively managing the servicing and retention of the larger complex renewals.
  • Developing and maintaining close, effective relationships with key stakeholders.
  • Undertaking resource planning and improving team effectiveness.
  • Assisting with talent acquisition and delivering a structured induction process.
  • Leading and coaching your team.
  • Supporting and developing team members.
Our Must-Haves
  • Prior underwriting experience in a broker-facing environment.
  • Previous people management experience within insurance.
  • Demonstrable drive, self-motivation and determination to achieve results.
  • Outstanding communication and interpersonal skills combined with a proven track record of relationship management and customer focus.
  • Strong influencing, negotiation and leadership skills.
  • Team player.
  • Customer-obsessed.
  • Consistently demonstrates behaviours conducive to achieving both personal and team objectives, in line with our core values.
  • Ideal Diploma CII qualified or exempt through relevant experience as defined by the FCA.
Diversity and Hybrid Working

We care about our people and are committed to diversity and creating a truly inclusive culture, which we believe drives success. We have introduced hybrid working to encourage a healthy work-life balance. The successful candidate for this role will be in the office up to 2-3 days per week in our Colchester office.

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