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Administrative Support Specialist

1 month ago

Salford, Salford, United Kingdom Brook Street Full time

**Job Title:** Client Service Administrator, Asset Management

About the Role:

We are seeking a highly skilled and experienced Client Service Administrator to join our team at Brook Street. As a key member of our support team, you will provide exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide professional and friendly support to clients via various channels, ensuring a high-quality service is delivered on a daily basis.
  • Triage clients to relevant services, using prescribed scripts and knowledge base, to ensure clients receive the right information at the right time.
  • Process non-automated work using predefined protocols and processes, ensuring accurate and efficient handling of client queries.
  • Identify clients requiring extra support and undertake assessments, referring suitable cases to a third party supplier as needed.
  • Handle and resolve client complaints in accordance with predefined policies and procedures, ensuring a fair and satisfactory outcome.
  • Proactively engage with workforce planning tools to ensure business requirements are met.

Requirements:

  • Strong administrative skills with proficiency in Microsoft Office packages.
  • Excellent communication and interpersonal skills, with the ability to provide clear and concise information to clients.
  • Ability to work effectively in a fast-paced environment, managing multiple priorities and deadlines.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV in WORD format.

Note: Successful candidates will be subject to a thorough background check, including a DBS check, reference checks, and address checks.