Senior National Account Manager
4 weeks ago
At Bellrock Property and Facilities Management, we are seeking a highly experienced Senior National Account Manager to lead our high-profile, multi-site account in the retail and leisure sector.
About the RoleThis is an exciting opportunity for a seasoned professional with a proven track record of delivering sustainable growth, statutory compliance, and operational performance in line with contractual obligations.
The successful candidate will be responsible for providing strategic leadership and operational management of the account, driving business growth, and ensuring successful contract delivery against agreed SLA/KPIs.
Key responsibilities include:
- Full accountability for all commercial and operational aspects of the account, ensuring all contractual obligations are met across the portfolio.
- Lead and develop a team of professionals, ensuring regular feedback through both formal and informal processes.
- Manage a P&L of circa £12m, demonstrating value for money to the client while managing risk and identifying opportunities for strengthening the relationship.
- Strategically develop the account in partnership with the client, offering additional services and 'value add' as appropriate.
- Develop strong client relationships based on trust, providing timely responses to requests for help and support.
- Ensure continuous improvement across the account through effective and efficient complaint resolution, identifying root cause, and implementing corrective actions.
- Measure and monitor satisfaction across the account and provide detailed reporting and analysis on satisfaction trends, together with improvement plans as necessary.
We are looking for a highly experienced individual with:
- A minimum of 5 years' management and operational experience in client-facing, national, multi-site FM contracts in the retail and leisure sector.
- Leading, coaching, and developing a high-performing team with a 'hands-on' approach when needed.
- Budgetary management of a P&L of circa £15-20m.
- Commercial experience in delivering all contractual obligations.
- Demonstrable evidence of organically growing an account.
- Ensuring Health, Safety, Environmental, and Sustainability objectives.
- Managing multiple priorities and escalations in a challenging, fast-paced environment.
- Data management, analysis, and reporting.
As a leading provider of property and facilities management services, Bellrock offers a comprehensive benefits package, including:
- 25 days annual leave plus bank holidays + 1 additional day as a thank you.
- Highly competitive salary: circa £60,000 - £80,000 per annum.
- Car allowance/car.
- Bonus.
- Salary exchange pension scheme.
- Life cover.
- Paid sick leave.
- Health Assured employee assistance and wellness program.
- Enhanced maternity, paternity, and adoption leave.
- Salary sacrifice schemes: Cycle to work.
- Holiday purchase scheme of additional 5 days per year.
- Offers and discount scheme designed to save money on everyday shopping and essentials.
- Healthcare Cashplan.
- MotorSave Scheme.
- Refer a friend.
- Virtual GP.
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