IT Support Specialist
22 hours ago
The role of an IT Support Specialist at Kuehne + Nagel AS is a challenging and rewarding opportunity to work as the central point of contact for all IT-related issues and requests in our KN UK IT Team.
Key Responsibilities- Coordinate responses to IT-related issues and change requests, redirecting requests to the appropriate resolver groups for resolution, monitoring progress, and ensuring timely updates to users regarding the status of their requests.
- Manage and prioritize incoming incidents and service requests, ensuring accurate logging, tracking, and resolution within defined service level agreements (SLAs). Escalate incidents and requests to higher-level support groups as necessary, while maintaining ownership and keeping users informed of progress.
The successful candidate will have previous experience in a service desk or IT support role, preferably in a 1st and 2nd line support capacity. Strong knowledge of ITIL processes, particularly incident, change and problem management, is also essential. The ability to communicate effectively with users to gather relevant information, clarify issues, and provide updates on incident and request status is critical.
Benefits£35,000 - £45,000 per annum, depending on experience. In addition to a competitive salary, the successful candidate will have opportunities for career development and professional growth in a dynamic and supportive team environment.
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Customer Support Specialist
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IT Support Specialist
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