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Client Solutions Manager

2 months ago

London, Greater London, United Kingdom Enna Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team at Enna, a specialized recruitment agency for neurodivergent job seekers. As a Client Solutions Manager, you will play a critical role in supporting our clients in the data, technology, and analytics division of Omnicom.

Key Responsibilities
  • Client Relationship Management
    • Build and maintain strong relationships with clients, providing exceptional support and guidance in the delivery of consulting and management services.
    • Collaborate with agency client teams to ensure seamless project execution.
    • Manage client project timelines and delivery, ensuring timely and high-quality results.
  • Solution Design & Optimisation
    • Work closely with the Solutions Director and specialist teams to design and optimize solutions using our capabilities, focusing on client data, technology, and analytics (DTA) capabilities.
    • Contribute to the development of accompanying business cases and scopes of work.
  • Project Delivery
    • Oversee solution development and delivery, ensuring client satisfaction and expectations are met.
    • Assist with client-focused project tasks, such as requirements gathering and milestone reviews.
    • Collect and act on user feedback to drive continuous improvement.
  • Business Development
    • Contribute to the development of pitch responses and RFPs.
    • Support the creation of client growth plans and manage sales pipelines.
    • Demonstrate Annalect capabilities and Omni apps to clients.
  • Go-to-Market Approach
    • Support the creation of go-to-market strategies.
    • Disseminate thought leadership materials to drive business growth.
    • Act as the voice of the customer, feeding into Annalect capability product roadmaps.
Requirements
  • Proven experience in client-facing roles within data-driven marketing, preferably in analytics, ad tech, digital, or a data-specific role.
  • A genuine passion for data-driven marketing and its impact on business and consumer experience.
  • Highly organized and able to manage multiple projects with matrix teams.
  • Excellent communication and relationship-building skills, with the ability to gain trust from clients and colleagues.
  • A pragmatic thinker with a willingness to learn and stay up-to-date with the latest innovations in data-driven marketing.
Flexible Working

We are committed to supporting our employees' work-life balance and well-being. Our flexible and hybrid working model is designed to promote a positive and productive work environment.

Diversity

We welcome applicants from diverse backgrounds and encourage a culture of inclusivity and respect. We strive to create an environment where everyone feels valued and comfortable being themselves.