Account Relationship Manager

6 days ago


Leamington Spa, Warwickshire, United Kingdom Godiva Ltd Full time
Job Title: Account Relationship Manager

About the Company:

Goddva Ltd is a leading provider of high-quality products and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

We are seeking an experienced Account Relationship Manager to join our team. The successful candidate will be responsible for developing and maintaining excellent customer relationships, ensuring a quality service from enquiry to delivery.

The ideal candidate will have a proven track record of success in providing best-in-class customer service, with strong technical knowledge and excellent communication skills.

This role requires strong organizational skills, with the ability to multitask, adjust priorities, and demonstrate flexibility.

Responsibilities:
  • Pro-actively support and assist RSM (Regional Sales Manager) for all managed accounts.
  • Develop and maintain excellent customer relationships.
  • Accurately process orders received by mail, phone, fax, email, etc.
  • Support the Operation to ensure on-time delivery is met and the customer is satisfied.
  • Receive and resolve customer complaints to achieve customer satisfaction.
  • Manage warranty claims through in-house warranty process and look to continually improve the process for customer satisfaction.
  • Demonstrate knowledge of spare parts, products, and services offered with an ability for continuous development.
  • Coordinate Godiva's shipping requirements, including preparation, document handling, and liaison between parties to ensure that products reach our worldwide customer base on time.
  • Provide technical assistance via internal channels to support both external and internal customers, supplying primary contact for the exchange of technical assistance and information.

Requirements:
  • GCSE level and 2-3 years of customer service, Account Management and/or technical support work experience required.
  • Proven success at providing best-in-class customer service.
  • Mechanical and/or Technical knowledge.

Salary:

$60,000 - $70,000 per year

Estimated Salary Range: $60,000 - $70,000 per year

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