Accommodation Operations Coordinator
3 days ago
About the Role
As a key member of our Accommodation Team, you will play a crucial role in ensuring seamless end-to-end planning and execution of accommodation availability and cleaning operations.
You will be responsible for:
- Forecasting room bookings by type to ensure timely allocation and accuracy.
- Maintaining a deep understanding of room status at all times to guarantee that allocated rooms are fit for use.
- Managing service recovery rooms to provide backup options for resort teams during unexpected issues.
- Collaborating with the Accommodation & Guest Services Team to communicate room status effectively.
- Following standard operating procedures for processing requests for internal or external visitors.
- Working closely with key room teams to plan and execute allocations efficiently.
- Identifying and planning for booked add-ons and special requests.
- Contributing to refurbishment planning with the Accommodation and Facilities Teams.
About You
We're looking for an individual with excellent communication skills, a warm and friendly manner, and a passion for delivering exceptional customer experiences. As a team player, you should be comfortable working in a fast-paced environment, adapting to new situations, and resolving problems under pressure.
Key skills and qualifications include:
- Effective communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Analytical mind and attention to detail.
- Organisational skills and methodical planning.
- Flexibility to work evenings and weekends.
Compensation and Benefits
The estimated salary for this role is £28,000 - £32,000 per annum, depending on experience. Butlins offers a range of benefits, including:
- A competitive salary.
- Ongoing training and development opportunities.
- A fun and supportive work environment.
- Flexible working arrangements.
About Butlins
At Butlins, we pride ourselves on creating unforgettable experiences for our guests. Our culture is built around three core values: Create Smiles, Get Stuck In, and Cares For Each Other. If you share our passion for delivering exceptional guest experiences and value these principles, we encourage you to apply.
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