Loan Application Advocate

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Abound Full time

Abound is seeking a Customer Service Specialist to join our team in making better lending decisions with less risk. Our software-as-a-service platform, Render, helps us achieve this goal by streamlining the process and providing exceptional support to our customers.

This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service. You'll work closely with our team to deliver outstanding results and ensure that customers receive timely and effective support.

Key Responsibilities:

  • Support customers with loan applications and repayment plans.
  • Handle complex customer queries and complaints efficiently.
  • Work individually or as part of a team, being self-motivated and committed to personal development.
  • Provide exceptional customer service, listening, communicating effectively, and managing expectations.
  • Be flexible, adapting to changing requirements and business demands.
  • Work with the team to eliminate process waste and improve borrower and business value.
  • Experience with vulnerable customers, complaints, and financial difficulty.

Requirements:

  • 2+ years of customer service experience in financial services.
  • Experience handling customer queries and providing exceptional service.
  • Innovative thinking, problem-solving, and analytical skills.
  • Strong self-management skills, using initiative, being flexible, and open to change.
  • Good education and computer literacy skills.
  • Experience logging, investigating, and resolving complaints.
  • Support other areas of the business as needed.
  • The estimated salary for this role is £36,000-£42,000 per year, depending on your level of experience, plus benefits such as 25 days' holiday, 8 bank holidays, one month paid sabbatical after 4 years, free gym membership, and a salary sacrifice scheme for electric vehicles.

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