CX Design Manager

1 week ago

Essex, United Kingdom Ford Motor Company Full time

About Ford Pro

We are the pioneers of commercial mobility solutions, dedicated to empowering businesses to thrive in a rapidly changing world. At Ford Pro, we're committed to delivering innovative products and services that meet the evolving needs of our customers.

The Role: CX Design Manager, Electrification

As the CX Design Manager, you will be responsible for crafting exceptional customer experiences across all touchpoints with our brand. Your mission will be to understand, design, and continuously improve our customers' journeys as they navigate the complexities of electrification.

Key Responsibilities:

  • Develop and implement human-centered design solutions that meet the needs of our commercial customers.
  • Collaborate with cross-functional teams to design and deliver products and experiences that exceed customer expectations.
  • Conduct research and analysis to identify customer pain points and opportunities for improvement.
  • Design and deliver training programs to ensure that our customers have the skills and knowledge needed to succeed in an electrified world.

Why Ford Pro?

  • Make a meaningful impact on the future of commercial mobility and sustainability.
  • Be part of a global business that is shaping the automotive industry.
  • Enjoy a collaborative and dynamic work environment that values creativity and innovation.
  • Have opportunities for career growth and development in a company that is committed to your success.

Requirements:

  • Significant experience in human-centered design and product development.
  • Proven track record of delivering successful design solutions that meet customer needs.
  • Excellent communication and collaboration skills.
  • Bachelor's degree in design or a related field.

Desirable:

  • Master's degree in design or a related field.
  • Experience working in a B2B environment.
  • Knowledge of the mobility ecosystem and electrification trends.

Ford Pro is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equality of opportunity for all.

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