CX Design Manager

3 weeks ago

Essex, United Kingdom Ford Motor Company Full time

About Ford Pro

We are the pioneers of innovation and the makers of the future. We strive to build a better world, one that is more sustainable, efficient, and connected. At Ford, we're all part of something bigger than ourselves. Are you ready to shape the future of commercial mobility?

Ford Pro is a global business within Ford committed to empowering commercial customers to thrive in a rapidly changing world. We deliver a comprehensive suite of vehicles, products, and services designed to meet the unique needs of businesses, backed by cutting-edge technology and a deep understanding of the mobility ecosystem.

The Role: CX Design Manager, Electrification

As the CX Design Manager, your mission is to craft exceptional experiences that guide commercial customers through the electrification journey. You will work closely with cross-functional teams to design and deliver products and services that meet the evolving needs of our customers, helping them navigate the complexities of fleet management and electrification.

Your role will also focus on developing unique experiences by deeply understanding our customers' businesses and their needs. As Ford Pro continues to evolve, this aspect will become increasingly significant, establishing Ford Pro as a trusted partner for our commercial fleet customers across the entire value chain and lifecycle of our offerings.

Why Choose Us?

  • Make a meaningful impact: Support our customers' electrification journeys and contribute to reducing CO2 emissions and environmental impact.
  • Global opportunities: Play a significant role in a global business that impacts commercial customers around the world.
  • Innovative culture: Join a forward-thinking team that thrives on innovation and cutting-edge technology.
  • Collaborative environment: Work in a dynamic, collaborative setting where your ideas are valued.
  • Career advancement: Ford Pro is committed to your professional growth, with ample opportunities for learning, development, and career progression.

Essential:

  • Significant experience in human-centered design.
  • Significant experience in designing and delivering products or experiences to market.
  • Significant experience collaborating with cross-functional teams.
  • Experience of visual design and narrative skills with digital design tools.
  • Bachelor's degree or equivalent experience.

Desirable:

  • Bachelor's degree in design or anthropology, or a master's degree.
  • Knowledge of the mobility ecosystem, fleet management, and electrification.
  • Experience in a B2B environment.
  • Ability to initiate projects independently.
  • Experience mentoring junior team members.
  • Strong storytelling skills.
  • Ability to create and apply frameworks.
  • Soft skills to learn from customers without leading them.
  • Appreciation for lo-fi or sacrificial prototypes.
  • Ability to extract and apply customer insights.

We're committed to diversity and equality of opportunity for all and are opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

#LI-Hybrid

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