Claims Resolution Specialist

2 weeks ago


Luton, Luton, United Kingdom TUI Full time

About the Role

We are seeking a skilled Claims Resolution Specialist to join our team at TUI. As a Claims Resolution Specialist, you will be responsible for handling a personal caseload of public liability injury/illness and quality claims from solicitors.

Key Responsibilities

  • Investigate claims, assess liability and quantum, and seek to conclude those claims in accordance with the mandate provided by the relevant insurer.
  • Provide high-quality service to our insurer in line with applicable service levels, whilst also achieving individual targets in respect of claim settlements/disposals.
  • Be accountable for working closely and effectively with our key suppliers to ensure that where a financial outlay is unavoidable, the recovery of that outlay is straightforward.
  • Where necessary, you may have the opportunity to attend court to support Counsel and/or our solicitors in fast and multi-track matters.

About You

To be successful in this role, you will need to have a Law Degree desirable (but not essential) and/or relevant experience within a claims handling environment.

About Our Offer

We offer a fantastic holiday benefits package, including discounts, special offers, and the ability to purchase additional 'TUI time off'. We also provide health and wellbeing support in five key areas – Financial, Health, Social, Community, and Career.



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