Claims Processing Specialist

2 months ago


Luton, Luton, United Kingdom TUI Full time

About the Role

The Customer Claims Administrator will be responsible for performing daily administrative tasks in the Customer Claims department, including opening and scanning incoming mail, logging new claims, and monitoring various inboxes. They will provide general support to the department, including handling incoming calls as needed.

Key Responsibilities

  • Ensure compliance with all applicable service levels and meet individual targets
  • Monitor and adjust own performance to meet defined targets and objectives
  • Operate calmly in a high-pressure environment
  • Provide excellent customer service and engagement

About You

  • Sound experience working in an office environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Computer literate with knowledge of Microsoft Office

About Our Offer

  • Fantastic holiday benefits, including discounts and special offers
  • Health and wellbeing support in five key areas: Financial, Health, Social, Community, and Career
  • Discretionary bonus scheme
  • Excellent rates with foreign exchange
  • Pension scheme and life assurance

What We Offer

We are committed to providing a supportive and inclusive work environment that allows our colleagues to thrive. We offer a range of benefits and opportunities for growth and development, and we are passionate about making a positive impact on our customers and the communities we serve.



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