Service Delivery Officer

4 weeks ago

Luton, Luton, United Kingdom Going Forward into Employment Full time
About the Team

We are the Department for Work and Pensions, responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, we administer the State Pension and various working-age, disability, and ill health benefits to approximately 20 million claimants and customers.

We believe that everyone has the potential to make a difference, and we want to ensure that all our staff are equipped with the knowledge and skills to do so. As part of your employment, you will have access to a range of learning and development opportunities, as well as a buddy who can help you understand the Civil Service and make the most of its opportunities.

About the Job

As a Service Delivery Officer, you will:

  1. Support the front-of-house team and act as an effective first point of contact for claimants in Job Centres, providing coaching and directing claimants to appropriate channels.
  2. Provide excellent customer service and demonstrate strong face-to-face communication skills with a diverse range of claimants, some with complex needs.
  3. Encourage claimants to apply online for Universal Credit and maintain their claims independently online where possible.
  4. Offer support to claimants claiming Heritage benefits, encouraging ownership and claimant responsibility for their claim.
  5. Provide coaching support to claimants, signposting to appropriate providers if necessary.
  6. Build positive relationships with claimants, encouraging, motivating, and building trust through empathy.
  7. Handle sensitive and challenging situations with claimants.
  8. Identify the right actions and interventions to best support Universal Credit claimants and refer to the work coach where appropriate.
  9. Confidently use digital services, navigate, and coach claimants to use digital job search methods.
  10. Take ownership of personal development by accessing digital learning and communications tools.
  11. Work effectively with Job Centre, Service Centre, and Benefit Delivery colleagues.
  12. Escalate issues for resolution as necessary, while retaining ownership of the situation for the claimant.

  • Service Delivery Officer

    1 month ago

    Luton, Luton, United Kingdom Going Forward into Employment Full time

    About the TeamWe are the Department for Work and Pensions, responsible for welfare, pensions, and child maintenance policy. Our team is dedicated to providing excellent service to our customers, and we are looking for a skilled Service Delivery Officer to join our team.About the JobAs a Service Delivery Officer, you will play a critical role in supporting...

  • Service Delivery Manager

    4 weeks ago

    Luton, Luton, United Kingdom https:jobs-redefined.cositemap Full time

    Service Delivery ManagerAre you a seasoned team leader looking for a new challenge? Do you have a passion for delivering exceptional customer service? We are seeking a highly motivated and experienced Service Delivery Manager to join our team at Luton Airport.Key Responsibilities:Manage and motivate a large team to ensure the smooth running of operations and...

  • Service Delivery Manager

    4 weeks ago

    Luton, Luton, United Kingdom https:jobs-redefined.cositemap Full time

    Service Delivery ManagerAre you a seasoned team leader looking for a new challenge? Do you have a passion for delivering exceptional customer service? We are seeking a highly motivated and experienced Service Delivery Manager to join our team at Luton Airport.Key Responsibilities:Manage and motivate a large team to ensure the smooth running of operations and...

  • Service Delivery Manager

    4 weeks ago

    Luton, Luton, United Kingdom careers4a - Jobboard Full time

    {"h1": "Service Delivery Manager - Luton Airport", "p": "We are seeking a highly motivated and experienced Service Delivery Manager to join our team at Luton Airport. As a Service Delivery Manager, you will be responsible for managing and motivating a large team, ensuring the smooth running of operations and the service we offer. Key Responsibilities: *...

  • Service Delivery Manager

    4 weeks ago

    Luton, Luton, United Kingdom careers4a - Jobboard Full time

    {"h1": "Service Delivery Manager - Luton Airport", "p": "We are seeking a highly motivated and experienced Service Delivery Manager to join our team at Luton Airport. As a Service Delivery Manager, you will be responsible for managing and motivating a large team, ensuring the smooth running of operations and the service we offer. Key Responsibilities: *...

  • Service Delivery Manager

    3 weeks ago

    Luton, Luton, United Kingdom Parking Network BV Full time

    Job Title: Service Delivery ManagerWe are seeking an experienced Service Delivery Manager to join our team at Luton Airport. As a key member of our onsite APCOA Management team, you will be responsible for managing and motivating a large team, ensuring the smooth running of operations and delivering exceptional customer service.Key Responsibilities:Develop...

  • Service Delivery Manager

    1 month ago

    Luton, Luton, United Kingdom Apcoa Parking UK Full time

    Service Delivery Manager - Luton Airport40 hours per week, Thursday to Monday. Do you have a full UK driving license?An exciting opportunity has arisen to join the onsite APCOA Management team at Luton Airport as a Service Delivery Manager.Key Responsibilities:Ensure briefings are being maintained at the start of each shift in Priority Parking.Monitor the...

  • Service Delivery Manager

    1 month ago

    Luton, Luton, United Kingdom Apcoa Parking UK Full time

    Service Delivery Manager - Luton Airport40 hours per week, Thursday to Monday. Do you have a full UK driving license?An exciting opportunity has arisen to join the onsite APCOA Management team at Luton Airport as a Service Delivery Manager.Key Responsibilities:Ensure briefings are being maintained at the start of each shift in Priority Parking.Monitor the...

  • Service Delivery Associate

    1 month ago

    Luton, Luton, United Kingdom Apcoa Parking Full time

    Service Delivery Assistant - Luton AirportWe are seeking a highly skilled and customer-focused Service Delivery Assistant to join our team at Luton Airport. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a smooth and efficient experience for our customers.Key Responsibilities:Provide outstanding...

  • Service Delivery Associate

    1 month ago

    Luton, Luton, United Kingdom Apcoa Parking Full time

    Service Delivery Assistant - Luton AirportWe are seeking a highly skilled and customer-focused Service Delivery Assistant to join our team at Luton Airport. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a smooth and efficient experience for our customers.Key Responsibilities:Provide outstanding...

  • Service Delivery Manager

    4 weeks ago

    Luton, Luton, United Kingdom APCOA Parking UK Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to join our team at Luton Airport. As a key member of the APCOA Management team, you will be responsible for ensuring the smooth operation of Priority Parking services.Key Responsibilities:Manage and motivate a large team to deliver exceptional customer...

  • Service Delivery Manager

    4 weeks ago

    Luton, Luton, United Kingdom APCOA Parking UK Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to join our team at Luton Airport. As a key member of the APCOA Management team, you will be responsible for ensuring the smooth operation of Priority Parking services.Key Responsibilities:Manage and motivate a large team to deliver exceptional customer...

  • Service Delivery Manager

    4 weeks ago

    Luton, Luton, United Kingdom APCOA Parking UK Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to join our team at Luton Airport. As a key member of the APCOA Management team, you will be responsible for managing and motivating a large team, ensuring the smooth running of operations and delivering exceptional customer service.Key...

  • Service Delivery Manager

    4 weeks ago

    Luton, Luton, United Kingdom APCOA Parking UK Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to join our team at Luton Airport. As a key member of the APCOA Management team, you will be responsible for managing and motivating a large team, ensuring the smooth running of operations and delivering exceptional customer service.Key...

  • Service Delivery Assistant

    4 weeks ago

    Luton, Luton, United Kingdom Apcoa Parking Full time

    Service Delivery AssistantWe are seeking a highly skilled and customer-focused Service Delivery Assistant to join our team at Luton Airport. As a key member of our operations team, you will be responsible for delivering exceptional customer service, ensuring the smooth operation of our car park, and contributing to a positive and efficient working...

  • Service Delivery Assistant

    4 weeks ago

    Luton, Luton, United Kingdom Apcoa Parking Full time

    Service Delivery AssistantWe are seeking a highly skilled and customer-focused Service Delivery Assistant to join our team at Luton Airport. As a key member of our operations team, you will be responsible for delivering exceptional customer service, ensuring the smooth operation of our car park, and contributing to a positive and efficient working...

  • Service Delivery Assistant

    4 weeks ago

    Luton, Luton, United Kingdom Apcoa Parking Full time

    Service Delivery AssistantWe are seeking a highly skilled and customer-focused Service Delivery Assistant to join our team at Luton Airport. As a key member of our operations team, you will be responsible for delivering exceptional customer service, ensuring the smooth and efficient handling of customer vehicles, and contributing to a positive and productive...

  • Service Delivery Assistant

    4 weeks ago

    Luton, Luton, United Kingdom Apcoa Parking Full time

    Service Delivery AssistantWe are seeking a highly skilled and customer-focused Service Delivery Assistant to join our team at Luton Airport. As a key member of our operations team, you will be responsible for delivering exceptional customer service, ensuring the smooth and efficient handling of customer vehicles, and contributing to a positive and productive...

  • Airport Service Delivery Specialist

    3 weeks ago

    Luton, Luton, United Kingdom Apcoa Parking Full time

    Service Delivery Assistant RoleWe are seeking a skilled Service Delivery Assistant to join our team at Luton Airport. As a key member of our airport operations team, you will be responsible for delivering exceptional customer service to our clients. Your primary duties will include receiving and storing customer vehicles, ensuring smooth handovers, and...

  • Service Delivery Manager

    3 weeks ago

    Luton, Luton, United Kingdom Bennett and Game Recruitment LTD Full time

    Our client, a renowned family business in the agricultural and ground care industry, is seeking a skilled Service Delivery Manager to oversee the Luton depot. As a key member of the team, you will be responsible for managing a team of engineers and improving processes to drive business growth.The ideal candidate will have a strong background in depot...