Service Delivery Manager

4 weeks ago


Luton, Luton, United Kingdom https:jobs-redefined.cositemap Full time
Service Delivery Manager

Are you a seasoned team leader looking for a new challenge? Do you have a passion for delivering exceptional customer service? We are seeking a highly motivated and experienced Service Delivery Manager to join our team at Luton Airport.

Key Responsibilities:
  • Manage and motivate a large team to ensure the smooth running of operations and delivery of high-quality services.
  • Monitor performance and ensure delivery of allocated tasks and service levels are maintained to a high standard.
  • Investigate and resolve damage claims and complaints in a timely and professional manner.
  • Recruit and select employees in line with company guidelines.
  • Maintain accurate records, provide mentoring and on-job training, and identify external training requirements.
Requirements:
  • Recent and extensive team management experience.
  • Excellent customer service skills.
  • Experience with people management, payroll, and absence monitoring.
  • Strong working knowledge of MS Office.

We are looking for a highly organized and communicative individual who can work effectively in a fast-paced environment. If you have a proven track record of delivering exceptional results and a passion for customer service, we would love to hear from you.



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