Service Delivery Manager
4 weeks ago
Job Title: Service Delivery Manager
Job Summary:
We are seeking an experienced Service Delivery Manager to join our team at Luton Airport. As a key member of the APCOA Management team, you will be responsible for ensuring the smooth operation of Priority Parking services.
Key Responsibilities:
- Manage and motivate a large team to deliver exceptional customer service and meet performance targets.
- Monitor and report on service level agreements (SLAs) and ensure compliance with Standard Operating Procedures.
- Investigate and resolve customer complaints and damage claims in a timely and professional manner.
- Recruit and select employees in line with company guidelines and ensure accurate timesheet submission.
- Maintain records, provide on-job training, and identify external training requirements.
Requirements:
- Recent and extensive team management experience.
- Extensive customer service experience.
- Experience with people management, payroll, and absence monitoring.
- Excellent working knowledge of MS Office.
About Us:
APCOA Parking UK is a leading provider of parking services at airports and other locations. We are committed to delivering exceptional customer service and providing a safe and secure environment for our customers.
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