Service Delivery Manager

4 weeks ago


Luton, Luton, United Kingdom APCOA Parking UK Full time

Job Title: Service Delivery Manager

Job Summary:

We are seeking an experienced Service Delivery Manager to join our team at Luton Airport. As a key member of the APCOA Management team, you will be responsible for ensuring the smooth operation of Priority Parking services.

Key Responsibilities:

  • Manage and motivate a large team to deliver exceptional customer service and meet performance targets.
  • Monitor and report on service level agreements (SLAs) and ensure compliance with Standard Operating Procedures.
  • Investigate and resolve customer complaints and damage claims in a timely and professional manner.
  • Recruit and select employees in line with company guidelines and ensure accurate timesheet submission.
  • Maintain records, provide on-job training, and identify external training requirements.

Requirements:

  • Recent and extensive team management experience.
  • Extensive customer service experience.
  • Experience with people management, payroll, and absence monitoring.
  • Excellent working knowledge of MS Office.

About Us:

APCOA Parking UK is a leading provider of parking services at airports and other locations. We are committed to delivering exceptional customer service and providing a safe and secure environment for our customers.



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