Infrastructure Operations Specialist
6 days ago
Job Title: Infrastructure Operations Specialist
Job Summary:
We are seeking an experienced Infrastructure Operations Specialist to join our team at a leading law firm in Leeds. As an Infrastructure Operations Specialist, you will be responsible for proactively monitoring internal systems, ensuring timely processing of system monitoring alerts, and managing incidents and changes.
Main Responsibilities:
- Raise and manage incidents via the ITSM system and other BAU tasks.
- Ensure all customer problems are resolved to a satisfactory conclusion.
- Ensure the team's knowledge base is kept up to date.
- Ensure all Incident OLA and SLAs are met.
- Manage major incidents.
- Act as a resource to the infrastructure team.
- Provide a professional service at all times.
Main Requirements:
- Experience and understanding of Windows Server 2012 onwards, Microsoft SQL Server 2012 onwards, Microsoft Office, and Network Technologies (WAN/LAN) and Remote Access.
- Experience of incident management on an ITSM system.
- Understanding of the creation of knowledge base documentation.
- Knowledge of system monitoring tools i.e. Microsoft System Center Operations Manager, Solarwinds, and Squared Up.
- Logical approach to troubleshooting, diagnosing, and resolving problems.
- Ability to work under pressure whilst demonstrating a positive approach to work.
What We Offer:
This is an exciting role that offers a competitive salary and plenty of opportunity to progress. If you are a motivated and experienced Infrastructure Operations Specialist looking for a new challenge, please apply today.
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