Product Support Specialist

4 days ago


London, Greater London, United Kingdom kACE - A Fenics Brand Full time
Job Summary

We are seeking a highly skilled Product Support Specialist to join our team at kACE - A Fenics Brand. As a key member of our Client Services team, you will provide technical assistance and consultation to our clients, ensuring they receive an excellent level of service.

About the Role:

  • Provide technical support and consultation to clients, including resolving issues and capturing underlying business implications.
  • Assist clients with queries and document contact regarding assistance provided.
  • Support client use of FX derivatives trading functionality.
  • Liaise between interested parties to facilitate the successful development and delivery of bespoke projects.
  • Ability to provide coverage during EMEA and Americas Time Zones.

Requirements:

  • University Degree educated
  • Strong analytical ability and logical approach to troubleshooting
  • Ability to speak knowledgeably to active market participants
  • Must be able to quickly gain a detailed understanding of the client, their products, and their business
  • Strong organisation skills; able to prioritise effectively both internal and external clients and drive projects through to completion
  • High level of self-motivation and initiative with ability to work independently
  • Team player and excellent inter-departmental communication

Desirable Knowledge and Skills:

  • Experience in a client-facing role preferable
  • Appreciation of front office systems, architecture & platforms
  • Understanding of the FX Options market and FX derivative trading strategies
  • Ability to write technical / methodical instructions or user guides for external-facing clients
  • Experience with XML, FIX protocol and SQL
  • Understanding Financial Mathematics or Statistics

About kACE - A Fenics Brand:

kACE is a leading provider of wholesale brokerage, clearing services, electronic execution, and trading support products. Our award-winning suite of products is licensed for use at over 350 client sites worldwide, with offices operating out of London, New York, Singapore, Hong Kong, Shanghai, and Tokyo.

Estimated Salary: $80,000 - $100,000 per annum



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