Product Support Specialist
4 days ago
We are seeking a highly skilled Product Support Specialist to join our team at kACE - A Fenics Brand. As a key member of our Client Services team, you will provide technical assistance and consultation to our clients, ensuring they receive an excellent level of service.
About the Role:
- Provide technical support and consultation to clients, including resolving issues and capturing underlying business implications.
- Assist clients with queries and document contact regarding assistance provided.
- Support client use of FX derivatives trading functionality.
- Liaise between interested parties to facilitate the successful development and delivery of bespoke projects.
- Ability to provide coverage during EMEA and Americas Time Zones.
Requirements:
- University Degree educated
- Strong analytical ability and logical approach to troubleshooting
- Ability to speak knowledgeably to active market participants
- Must be able to quickly gain a detailed understanding of the client, their products, and their business
- Strong organisation skills; able to prioritise effectively both internal and external clients and drive projects through to completion
- High level of self-motivation and initiative with ability to work independently
- Team player and excellent inter-departmental communication
Desirable Knowledge and Skills:
- Experience in a client-facing role preferable
- Appreciation of front office systems, architecture & platforms
- Understanding of the FX Options market and FX derivative trading strategies
- Ability to write technical / methodical instructions or user guides for external-facing clients
- Experience with XML, FIX protocol and SQL
- Understanding Financial Mathematics or Statistics
About kACE - A Fenics Brand:
kACE is a leading provider of wholesale brokerage, clearing services, electronic execution, and trading support products. Our award-winning suite of products is licensed for use at over 350 client sites worldwide, with offices operating out of London, New York, Singapore, Hong Kong, Shanghai, and Tokyo.
Estimated Salary: $80,000 - $100,000 per annum
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