ServiceNow CMDB Expert

4 weeks ago


London, Greater London, United Kingdom TECHOHANA Full time
About the Opportunity

TECHOHANA is seeking a highly skilled ServiceNow CMDB Expert to join our team. Estimated salary: $130,000 per annum.

In this role, you will be responsible for overseeing and maintaining the integrity and accuracy of the Configuration Management Database (CMDB) within our global IT infrastructure.

You will work closely with diverse teams to uphold data quality, align CMDB processes with ITIL best practices, and support strategic business goals.

The successful candidate will have 3-5 years of experience in Configuration Management, IT Asset Management, or ITSM roles, with demonstrated experience managing CMDBs within an ITIL framework.

We are looking for a strong expert in ServiceNow CMDB with exceptional attention to detail and commitment to data integrity.

Key Responsibilities:

  • Maintain accurate, complete, and up-to-date data for all Configuration Items (CIs) and their relationships.
  • Establish, document, and enforce CMDB data management standards and processes.
  • Integrate CMDB activities with change, incident, and problem management processes.

Data Quality and Governance:

  • Develop and execute strategies to ensure data quality, including auditing and cleansing routines.
  • Proactively identify and resolve data discrepancies to maintain a reliable CMDB.
  • Work collaboratively to ensure adherence to data governance policies.

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