ServiceNow Administrator

3 days ago


London, Greater London, United Kingdom Robert Walters Full time

We are seeking a highly skilled ServiceNow Administrator to join our team in London. As a key member of our IT team, you will play a crucial role in ensuring the accuracy and completeness of our Configuration Management Database (CMDB) within the ServiceNow platform.

About the Role
  • The successful candidate will have experience working with ServiceNow CMDB and a strong understanding of ITSM processes, including CMDB and frameworks like ITIL.
  • You will be responsible for delivering improvements to our existing ServiceNow instance and Business as Usual operations, as well as identifying new opportunities for leveraging the functionality offered in the latest versions of ServiceNow.

What You'll Do:

  • Deliver enhancements, projects, and day-to-day maintenance of CMDB
  • Implement and maintain best practices for data governance, quality, and consistency
  • Stand up and maintain integrations and data sources following best practices and adhering to subscription levels
  • Act as the SME in ServiceNow discovery setting up IRE rules, data policies, mid server configuration and maintenance etc.
  • Work effectively with IT teams, business units, and other stakeholders
  • Work collaboratively with the team following the Agile methodology and help the product owner to deliver the road map

What You Bring:

  • Experience working as a ServiceNow CMDB administrator is beneficial
  • Certified ServiceNow System Administrator is beneficial
  • Experience with ITSM processes including CMDB and frameworks (e.g., ITIL)
  • Exposure with data governance and quality management practices
  • Knowledge of Performance Analytics
  • Involvement in ITOM Discovery Configuration

Salary: The estimated salary for this role is £53,000 - £80,000 per annum, depending on experience. Our client offers a hybrid working model with up to 60% remote work and a training budget for personal development and certifications.


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