ServiceNow CMDB Technical Lead

1 week ago


London, Greater London, United Kingdom TECHOHANA Full time

TECHOHANA Hiring ServiceNow CMDB Technical Lead

We are looking for an experienced ServiceNow CMDB Technical Lead to join our team. As a key member of our IT organization, you will be responsible for overseeing and maintaining the integrity and accuracy of our Configuration Management Database (CMDB).

You will work closely with diverse teams to ensure data quality, align CMDB processes with ITIL best practices, and support strategic business goals. Your strong technical skills and experience with ServiceNow CMDB will enable you to make a significant impact on our organization.

Key Responsibilities:

  • Maintain accurate, complete, and up-to-date data for all Configuration Items (CIs) and their relationships.
  • Establish, document, and enforce CMDB data management standards and processes.
  • Integrate CMDB activities with change, incident, and problem management processes.

Collaboration and Communication:

  • Act as the key point of contact for CMDB-related queries and enhancements.
  • Partner with IT teams, project managers, and business stakeholders to align CMDB with operational needs.
  • Educate and train teams on the importance of CMDB processes and data accuracy.

Requirements:

  • Bachelor's degree in IT, Computer Science, Data Management, or a related discipline.
  • 3–5 years of experience in Configuration Management, IT Asset Management, or ITSM roles.
  • Demonstrated experience managing CMDBs within an ITIL framework.
  • Strong expertise with ServiceNow CMDB.

Salary: £70,000 - £90,000 per annum, depending on experience.



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