Parts Advisor

1 week ago

Oldbury, United Kingdom Safer Hand Solutions Ltd Full time

Job Summary:

Safer Hand Solutions Ltd is seeking an experienced Parts Advisor to join our team. As a key member of our commercial vehicle sector team, you will be responsible for providing exceptional customer service, identifying and selecting the correct parts for commercial vehicles, and ensuring customer satisfaction.

Key Responsibilities:

  • Customer Service: Greet customers and provide assistance in person, over the phone, or via email. Listen to customer inquiries regarding parts and accessories, and offer knowledgeable advice and recommendations. Resolve customer issues and concerns in a professional and timely manner.
  • Parts Identification and Selection: Use product catalogues, computer systems, and other resources to accurately identify required parts for commercial vehicles. Assist customers in selecting appropriate parts based on their vehicle specifications and requirements. Provide information on product availability, pricing, and alternative options as needed.
  • Order Processing and Inventory Management: Process parts orders accurately and efficiently, including verifying part numbers, pricing, and availability. Coordinate with warehouse staff to ensure timely fulfilment of orders. Maintain accurate records of inventory levels and assist in inventory management tasks such as stock replenishment and cycle counting.
  • Technical Support: Provide basic technical assistance to customers regarding the installation and use of parts and accessories. Collaborate with service technicians and mechanics to address complex technical inquiries and ensure proper fitment of parts.
  • Sales and Promotion: Upsell additional parts, accessories, or related products to customers based on their needs and preferences. Promote special offers, promotions, and new products to drive sales and enhance customer satisfaction. Build and maintain strong relationships with customers to encourage repeat business and referrals.

Requirements:

  • Previous experience in a similar role, preferably in the automotive or commercial vehicle industry.
  • Strong knowledge of commercial vehicle parts and accessories, including familiarity with various makes and models.
  • Excellent communication and customer service skills, with the ability to effectively interact with diverse customers.
  • Proficiency in using computer systems and software applications for order processing and inventory management.
  • Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment.
  • A proactive attitude with a willingness to learn and adapt to new technologies and products.
  • Knowledge and experience with the Kerridge system.

Benefits:

  • Excellent pension scheme.
  • Discounted medical insurance.
  • Life assurance.
  • Various discounts.
  • Wellbeing/mental health support.
  • Referral scheme.
  • Excellent holiday allowance.
  • Great training and career development opportunities.
  • Performance and recognition awards.
  • Opportunity to travel for events.

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