Insurance Claims Handler

5 days ago


Manchester, United Kingdom DWF Full time
About the Role

We are looking for an experienced Insurance Claims Handler to join our team. The ideal candidate will have a strong background in claims handling and excellent communication skills.

The role offers the opportunity to develop both yourself and the wider team, and for your work to have a global impact across the business.

Key Responsibilities:

  • Handling complex insurance claims and advising on responses to claims and related issues;
  • Liaising with insurers and notifying claims and claim circumstances;
  • Managing claims including complex claims with guidance from the Senior Professional Risks Manager;
  • Undertaking root cause analysis and proactively supporting discussions with teams on improving working practices to minimise the risk of claims;
  • Supervising other team members, ensuring all work is undertaken in accordance with our policies and procedures, offering support, guidance and training to develop their knowledge;
  • Supporting the development of the fee earners, establishing common trends and areas of training, and delivering training to the teams;
  • Working collaboratively with the Complaints Manager, where appropriate, to improve knowledge across the key areas of professional risk and complaints;
  • Preparing internal MI reports for various stakeholders including the Risk Committee and the Executive Board;
  • Mitigating legal risks and developing strategies to improve risk management.

Requirements:

  • Extensive experience in claims handling;
  • Excellent communication skills;
  • Able to work collaboratively with the team;
  • Familiarity with the DWF's policies and procedures;
  • Ability to adapt to changing priorities;
  • A willingness to learn and develop new skills.

Salary: £60,000 - £80,000 per annum



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