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Service Excellence Leader

2 weeks ago


York, York City, United Kingdom Nestlé SA Full time
Service Excellence Leader

We are seeking a Service Excellence Leader to join our Nestlé SA team. As a Customer Relations Team Leader, you will be responsible for fostering your team's development and continuously seeking innovative ways to enhance the quality of customer interactions.

You will need experience in people management and the ability to prioritize your time efficiently. Your focus will be on leveraging different data sources and engaging in development discussions to monitor your team's performance, identifying opportunities to enhance the customer experience and streamline processes.

The estimated annual salary for this role is £42,000 - £52,000, depending on your experience. You will also receive a benefits package, including 25 days holiday plus bank holidays, and an additional 12 days flex leave to take annually.

The ideal candidate will have expertise in delivering exceptional customer experiences and services, as well as experience in delivering effective coaching and training, along with providing constructive feedback.