Customer Service Retail Leader

4 days ago


York, York City, United Kingdom REGATTA Full time
Role Profile:

We're looking for a Customer Service Retail Leader to join our team in York. The successful candidate will be responsible for leading our customer-facing teams, driving sales growth, and creating a positive store environment.

About the Role:

This is an exciting opportunity to join our team and make a real impact. You'll be working closely with our customer-facing teams to deliver exceptional customer service, drive sales growth, and create a positive store environment. If you have a passion for retail and a desire to succeed, we'd love to hear from you.

Key Responsibilities:
  • Lead and develop a high-performing customer-facing team
  • Drive sales growth through effective selling techniques and customer engagement
  • Create a positive and engaging store environment
  • Manage customer complaints and feedback
What We Offer:
  • A competitive annual salary of £38,000-£43,000
  • A monthly bonus based on store performance
  • Brand new kit provided each season
  • Up to 70% discount on all Regatta Group brands
  • Fantastic monthly and annual awards to recognise individual and store achievements
  • 28 days annual leave (inclusive of bank holidays & pro-rated for weekly hours)
  • Holiday pay based on your average hours worked
  • Long service awards, including meals and trips away as well as an extra day of annual leave
  • Meaningful internal and external wellbeing initiatives and support available
  • A charity fundraising matching scheme as well as longstanding partnerships with charities such as the Alzheimer's society
  • Store events within the local community


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