Capacity Forecasting Expert

5 days ago


Leicester, Leicester, United Kingdom Longreach Recruitment Full time

 

About the Role:

Longreach Recruitment is seeking an experienced Forecasting & Planning Analyst to join their team. The ideal candidate will have extensive experience in contact centre resource planning and workforce management, particularly in creating forecasting models within Excel (utilizing Erlang).

 

Responsibilities:

  1. Design, implement, and maintain short-term forecasting and capacity planning models.
  2. Analyse variance data to identify trends and areas for improvement.
  3. Lead contact centre resource planning activities and mentor junior team members.
  4. Provide input to budgeting and future demand planning processes.
  5. Apply commercial acumen to contribute to business decisions.

 

Salary and Benefits:

The salary range for this position is £34,000 - £36,000 per annum, plus additional benefits. We offer a flexible hybrid working arrangement with one or two days spent onsite at our modern offices in St. Br&.



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