Operations Planning Specialist
2 weeks ago
Job Title:
Forecasting & Planning Analyst
Company Overview:
We are a leading recruitment agency, Longreach Recruitment, with expertise in Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies.
Key Responsibilities:
- Develop short to mid-term forecasts and capacity plans using Excel (Erlang) models.
- Track 'variance' to understand performance differences between actual and expected results.
- Provide detailed insights into propensity to contact, customer drivers, seasonality, and contact analysis.
- Mentor junior members of the Resource Planning team and support end-to-end planning activities.
- Collaborate on budgeting and future demand planning processes with commercial awareness.
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