Retail Customer Service Professional

7 days ago


Birmingham, Birmingham, United Kingdom Entain Group Full time
Retail Customer Service Role

Sports betting, gaming and interactive entertainment is changing at a rapid pace.

We are leading that change by delivering exceptional customer experiences.

As an integral part of our team, you will be responsible for serving customers and building strong relationships.

You will report to the Shop Manager and work as part of the Shop team, maintaining high shop standards and providing excellent customer service.

  • Demonstrate products & betting terminals to customers with confidence
  • Handle customer complaints or concerns with empathy and problem-solving skills
  • Maintain high shop standards at all times
  • Open or close the shop as needed
Salary and Benefits

A competitive salary of £11.80 per hour is offered for this role.

Optional overtime subject to availability, plus a Pension Scheme and annual ShareSave are also included in the benefits package.



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