Retail Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our shop team, you will play a vital role in delivering exceptional customer service, driving sales growth, and maintaining high standards of professionalism.
Job Summary:
- Deliver outstanding customer service, ensuring every customer leaves the shop satisfied and eager to return.
- Maintain knowledge of products, services, and promotions to provide accurate information and meet customer needs.
- Take bets on a wide range of sports and events, processing transactions efficiently and effectively.
- Process customer transactions, including cash handling, with accuracy and attention to detail.
- Help customers navigate our products and betting terminals, providing a seamless experience.
- Handle customer complaints or concerns with empathy and problem-solving skills, escalating issues when necessary.
- Work towards defined targets and goals, contributing to the shop's overall performance and success.
- Maintain high shop standards, adhering to company policies and procedures at all times.
- Open or close the shop as needed, ensuring a smooth transition between shifts.
About You:
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service and building strong relationships.
- Ability to communicate effectively, both verbally and in writing.
- Self-motivated and proactive, with a focus on meeting targets and exceeding expectations.
- Happy to work alone or as part of a team, with a flexible approach to working patterns.
- Ability to deal with challenging situations in a calm and professional manner.
What We Offer:
- A competitive salary of £11.80 per hour, plus opportunities for overtime and bonuses.
- A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in this role.
- Ongoing support and development, helping you to achieve your career goals and aspirations.
- A chance to work in a dynamic and fast-paced environment, where no two days are ever the same.
- Access to exclusive discounts and perks, through our Entain Deals program.
- A pension scheme and annual ShareSave plan, helping you to save for your future.
Why Choose Us?
We are committed to creating a diverse, equitable, and inclusive workplace culture, where everyone feels valued and respected. As an employee of Entain, you will have access to a range of benefits and initiatives designed to support your well-being, personal growth, and career development.
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