Retail Customer Service Representative

2 weeks ago


Birmingham, Birmingham, United Kingdom Entain Full time
Customer Service Excellence in Retail

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our shop team, you will play a vital role in delivering exceptional customer service, driving sales growth, and maintaining high standards of professionalism.

Job Summary:

  • Deliver outstanding customer service, ensuring every customer leaves the shop satisfied and eager to return.
  • Maintain knowledge of products, services, and promotions to provide accurate information and meet customer needs.
  • Take bets on a wide range of sports and events, processing transactions efficiently and effectively.
  • Process customer transactions, including cash handling, with accuracy and attention to detail.
  • Help customers navigate our products and betting terminals, providing a seamless experience.
  • Handle customer complaints or concerns with empathy and problem-solving skills, escalating issues when necessary.
  • Work towards defined targets and goals, contributing to the shop's overall performance and success.
  • Maintain high shop standards, adhering to company policies and procedures at all times.
  • Open or close the shop as needed, ensuring a smooth transition between shifts.

About You:

  • You must be 18 years of age or over to work in one of our betting shops.
  • Passion for delivering great customer service and building strong relationships.
  • Ability to communicate effectively, both verbally and in writing.
  • Self-motivated and proactive, with a focus on meeting targets and exceeding expectations.
  • Happy to work alone or as part of a team, with a flexible approach to working patterns.
  • Ability to deal with challenging situations in a calm and professional manner.

What We Offer:

  • A competitive salary of £11.80 per hour, plus opportunities for overtime and bonuses.
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in this role.
  • Ongoing support and development, helping you to achieve your career goals and aspirations.
  • A chance to work in a dynamic and fast-paced environment, where no two days are ever the same.
  • Access to exclusive discounts and perks, through our Entain Deals program.
  • A pension scheme and annual ShareSave plan, helping you to save for your future.

Why Choose Us?

We are committed to creating a diverse, equitable, and inclusive workplace culture, where everyone feels valued and respected. As an employee of Entain, you will have access to a range of benefits and initiatives designed to support your well-being, personal growth, and career development.



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