Tour Guide and Ambassador

3 days ago

Aberdeenshire, United Kingdom Brown-Forman Full time
Job Summary

This is a part-time position on an annual hours contract. As a Visitor Centre Team Member, you will be responsible for hosting brand experiences, including tours of the distillery and tastings, delivering information confidently to guests. You will work as part of a small team, taking on a number of tasks and duties, including working in each area of the visitor centre, including the tasting bar and retail.

Key Responsibilities
  • Welcoming Guests: Greet guests to The Glendronach in a friendly and professional manner.
  • Hosting Tours: Host tours of the production areas and warehousing, providing information and insights to guests.
  • Whisky Tasting: Confidently present whisky tastings, promoting the sale of our products to guests.
  • Sales and Service: Promote the sale of our products to guests, including whisky and branded items, and prepare and serve drinks behind the bar.
  • Compliance and Safety: Ensure compliance with daily checks and requirements, and drive safety initiatives to ensure safe working conditions.
  • Teamwork and Communication: Work effectively with the team to achieve goals, and communicate clearly and confidently with guests and colleagues.
Requirements
  • Customer Service Experience: Face-to-face customer service or retail experience.
  • Language Skills: Must be fluent in English.
  • Communication Skills: Excellent communication skills, with the ability to deal with people from all walks of life in a warm and friendly manner.
  • Time Management: Strong time management and organisational skills, with the ability to prioritise tasks in a methodical manner.
  • Teamwork: Ability to work as part of a team, with a keen attention to detail and a commitment to follow through and follow-up.
  • Flexibility: Willingness to work a rotating schedule to cover a 7-day/week operation.
Equal Opportunities

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. We provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

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