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Field Support Specialist

2 months ago

Belfast, United Kingdom G4S Business Unit:US Youth Services Full time

An exciting opportunity has arisen for a skilled IT professional to join our team at G4S Business Unit: US Youth Services as a Field Support Specialist. This is a full-time role at 40 hours per week, Monday to Friday, reporting to the Head of IT Operations.

As a Field Support Specialist, your main focus will be to deliver ICT operations and service excellence, establishing good and effective working relationships with users and stakeholders at all levels. You will ensure business and technology teams are supported and focused on delivering excellent customer service.

In return, we offer a competitive salary dependent on experience, 25 days holiday plus bank holidays, entry into our contributor pension scheme, life assurance, Perks at work and other discount schemes as well as an Employee Assistance Programme. We also offer a range of study and support programmes to enable you to improve your skills and develop.

Main Responsibilities:

  • Hardware Support: Support and maintain hardware, including local networks, software and fault logs, interfacing with Server Engineers in respect of the WAN and Server infrastructure.
  • IT Service Desk: Work with the IT Service Desk, acting as 1st, 2nd or 3rd line support, diagnose breakdowns/faults and take corrective and remedial action.
  • Sustain ICT Services: Sustain ICT Services, owning issues to resolution and ensuring a clear hand-off to another issue owner.
  • Software Distribution: Advise, agree and implement the distribution, use and best practice of software across available hardware to optimise end user efficiency.
  • End User Support: Guide and coach end users to optimise desktop and software, check end users compliance with IT policies, with particular reference to the security policy.
  • Asset Management: Ensure full asset management, incident logging and updates, service request capture and other ITIL related activities for allocated sites.
  • Compliance: Ensure compliance of all statutory requirements relating to ICT, including software licenses.

Requirements:

  • Experience in delivering IT support to a range of suppliers at all levels.
  • Advanced knowledge of Windows operating systems, Microsoft Office software & Google support.
  • Proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues on both Windows and Apple products.
  • Excellent communication and customer service skills.

About Us:

G4S Regional Management (UK&I) Limited is committed to creating a diverse and inclusive environment where all employees feel respected and able to give their best and is proud to be an equal opportunity and Disability Confident employer. We welcome the unique contributions that you can bring in terms of age, ethnicity, race, sex, gender identity and expression, nation of origin, religion, disability, sexual orientation and beliefs.