Retail Leadership Opportunity for Customer Experience Specialist

1 month ago


Carlisle, Cumbria, United Kingdom Card Factory Full time

Are you passionate about delivering exceptional customer experiences and driving commercial growth in a fast-paced retail environment?

We are seeking an experienced Retail Manager to lead our Carlisle store, focusing on customer experience, colleague development, and achieving business objectives.

About the Role

  • Overall responsibility for the running of the store, with a focus on customer experience, colleague development, and commercial growth.
  • Develop and implement strategies to drive customer loyalty, increase sales, and improve operational efficiency.
  • Cultivate a high-performing team by coaching, training, and developing colleagues to meet business needs.
  • Manage stock availability, merchandising, and visual displays to maximize sales and profitability.
  • Establish strong relationships with key stakeholders to gain insights into business performance and identify opportunities for growth.

Requirements

  • Minimum 2 years' experience as a store manager in a retail environment, with a proven track record of delivering results.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • Strong commercial acumen, with the ability to analyze data and make informed decisions.
  • Flexibility to work varied hours, including evenings and weekends, to meet business needs.

What We Offer

  • A competitive salary of £42,500 - £45,000 per annum, depending on experience.
  • A 25% discount on all Card Factory products in-store and online.
  • A comprehensive benefits package, including Save As You Earn scheme, financial wellbeing support, and employee assistance program.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. We're committed to delivering exceptional customer experiences and driving business growth through innovation and teamwork.



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