Customer Experience Specialist

3 weeks ago


Carlisle, Cumbria, United Kingdom Arnold Clark Full time
About the Role

We're seeking a skilled Customer Experience Specialist to join our Carlisle Motorstore team. As a Product Genius, you'll be our in-branch expert, dedicated to delivering exceptional customer service and ensuring an outstanding experience for our clients.

Key Responsibilities
  • Prepare the showroom and cars for each day's sales, maintaining a clean and welcoming environment.
  • Collaborate with the Sales department to provide top-notch customer service and exceed expectations.
  • Organize and accompany customers on test drives, showcasing our vehicles' features and benefits.
  • Stay up-to-date on our vehicle offerings and manufacturers, allowing you to make informed recommendations and enhance the customer journey.
  • Develop your skills and knowledge to effectively communicate with customers, understanding their needs and preferences.
Requirements
  • You'll possess excellent communication skills, with the ability to build rapport with customers and colleagues alike.
  • A full UK driving licence is essential for this role.
  • Be self-motivated and able to work independently, while also being a valuable team player.
What We Offer
  • A competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • An attractive holiday allowance of 33 days per year, with opportunities to increase as you grow with the company.
  • Pension scheme and private healthcare, demonstrating our commitment to your well-being.
  • A generous retail discount package, so you can enjoy the benefits of working with us.
  • Ongoing training and development opportunities, helping you progress in your career.
About Us

Arnold Clark is dedicated to creating a diverse and inclusive workplace, where collaboration, innovation, and unique perspectives are valued and celebrated. We strive to create an environment that fosters growth, learning, and success for all employees.



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