Customer Experience Expert

8 hours ago


Carlisle, Cumbria, United Kingdom ENGINEERINGUK Full time

Welcome to ENGINEERINGUK, where we're committed to delivering exceptional customer experiences. As a Sales Adviser/Retail Advisor, you'll play a vital role in creating memorable moments for our customers and driving store success.

Compensation Package

We offer a competitive hourly rate of £11.81, with opportunities to earn more through our accreditation program. You'll also enjoy 23 days' annual leave, an additional day off to celebrate your birthday, and the option to buy and sell leave to suit your needs.

In addition, you'll benefit from our excellent pension scheme, matching up to 10%, as well as employee BUPA medical cover, health care plan, and life assurance. Our family-friendly policies include neonatal leave, 14-week paternity leave, and carers leave.

Job Description

As a key player in our store team, you'll be responsible for delivering outstanding in-store performance and customer care. Your main role will be to promote our products, services, and brand, while working closely with your colleagues to meet store targets.

  • Become an expert in all things O2, providing tailored recommendations and sharing our 'Why O2?' message.
  • Consistently meet store targets by creating a positive customer experience.
  • Take ownership of your own performance and contribute to the overall success of ENGINEERINGUK.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • Good active listening skills to understand customer needs and preferences;
  • Empathy to relate to customers and provide a personalized service;
  • Excellent communication skills to convey information and instructions clearly, handle customer complaints, and resolve issues effectively;
  • Self-motivation to hit agreed sales targets.
Training and Development

We invest in our employees' growth and development, offering an exceptional induction program that covers all aspects of ENGINEERINGUK. You'll receive training on our products, services, and brand, as well as ongoing support from store leadership and resources.

Please note that all candidates selected for this position will undergo security vetting checks prior to commencement of employment. These checks are essential to ensure our safety and integrity of operations.



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