Customer Service Representative
18 hours ago
We are looking for a Customer Service Representative to be part of our team, as the main contact point for customers relating to their service needs or questions about ongoing projects.
This is a permanent position, working Monday through Friday, 08:30-17:00 hours. We offer a competitive salary of £35,000 per year.
The primary responsibilities for this role include:
- To welcome customers and users according to KONE's processes and standard procedures, identify and classify their requests, and provide an adequate response.
- Manage incoming requests by phone and email in a timely and efficient manner.
- Support supervisors/Area Service Managers in tracking open callouts, reporting on open jobs, and providing specific reports on available data.
- To make contact with the customer/engineer as easy as possible and provide necessary information and support.
- Record and book jobs, dispatching engineers in a timely and efficient manner.
- To identify safety situations and manage them by providing appropriate safety instructions as described in our global safety procedures. You will show empathy and be aware of customer feelings in such situations, providing guidance and advice when necessary.
KONE PLC Careers offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
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