Customer Service Representative

4 weeks ago


Handforth, Cheshire East, United Kingdom Vets for Pets Full time

Pet Care Centre Role
We're looking for someone who is passionate about delivering great service and has a passion for pets. As a Store Colleague at Pets at Home, you will be at the heart of our pet care centres, ensuring our customers have a great experience that sets us apart and drives customer loyalty for our great brands. Our Store Colleagues are critical to the success of our business, responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

Requirements
We're looking for someone who is:• Passionate about delivering great service
• Flexible, as you will need to work a flexible shift pattern across 7 days a week
• Ideally has experience of working within a customer-facing environment
• Preferably has worked in a target-driven environment, but if not happy to work in oneAs a Store Colleague, you will receive 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for pets, customer service, and health and safety. Our culture is friendly and inclusive, and we welcome everyone, regardless of background or circumstances.

Benefits
We reward and recognise our store colleagues in ways that matter to them. Our benefits reflect our support of your mental, emotional, and financial wellbeing, both now and in the future. Here are some of our benefits which may be available to you:• A discretionary annual bonus scheme available to all hourly paid store colleagues
• Paid holidays, with a minimum of 28 days paid annual leave, rising to 33 days after 2 years
• Gifts to celebrate service anniversaries between 5-30 years
• Extra days off for times that matter, including your birthday
• A 20% colleague discount for all Pets at Home Group brands within our stores, Pets Grooming, Vets for Pets, and online, with a 30% discount on own-brand products
• Access to a benefits platform with lots of discounts on other retailers
• A free and confidential Employee Assistance Programme (EAP)
• Life assurance for all colleagues



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