Customer Service Representative
4 weeks ago
About the Role
We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Wilmslow Handforth Extra. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and providing outstanding service to our customers.
Key Responsibilities
- Deliver a great shopping trip for customers every day, following all opening and closing routines and ensuring all facilities are in good working order.
- Create an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Follow the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
- Protect the legal brand by delivering legal compliance, understanding all safe and legal routines and demonstrating due diligence on your department.
- Support your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
Requirements
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The drive and motivation to work in a sales and service environment.
- Be able to adapt to working in a fast-paced ever-changing environment.
- A passion for human connection.
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
- To be at work on time, well presented, and ready to be a brand ambassador.
What's in it for you
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
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