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Customer Service Representative
1 month ago
About the Role
We are seeking a dedicated and customer-focused individual to join our team as a Colleague at our Newtown Superstore. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.
Key Responsibilities
- Provide outstanding customer service, ensuring that every customer leaves the store with a positive experience.
- Work collaboratively with colleagues to achieve sales targets and maintain a high level of store standards.
- Be knowledgeable about our products and services, making recommendations to customers and promoting our offers.
- Contribute to the smooth running of the store, including receiving deliveries and maintaining a clean and safe environment.
- Participate in seasonal, community, and charity events, enhancing the customer experience and promoting our brand.
What We Offer
- A competitive hourly rate, with opportunities for pay increases and additional payments based on location and skills.
- A minimum of 16 guaranteed hours per week, with flexibility to work fewer hours if desired.
- Access to free wellbeing services, including resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Uniform provided and policies to support you for all of life's moments, big and small.
Requirements
- A passion for delivering great service and building rapport with customers.
- The ability to work well within a team, communicate openly with others, and take the initiative to make decisions that benefit our customers.
- A commitment to maintaining a high level of store standards, including receiving deliveries and maintaining a clean and safe environment.
What's in it for You
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
