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Internal Account Coordinator

2 months ago

Basildon, Essex, United Kingdom A1 Personnel Employment Agency Ltd Full time
Internal Account Coordinator

A1 Personnel Employment Agency Ltd is seeking a highly organized and detail-oriented Internal Account Coordinator to join our team on a Fixed Term Maternity Cover basis in Basildon.

Key Responsibilities:
  • Act as the primary point of contact for allocated customers, ensuring timely updates on their order schedules.
  • Respond to customer inquiries efficiently, escalating issues to relevant departments as necessary.
  • Generate works orders in accordance with customer schedules and process sales orders, requesting project information and understanding customer expectations.
  • Run monthly reports, identifying risks and potential financial losses, and take proactive measures to mitigate them.
  • Process customer returns, booking in items onto the system and arranging collection of faulty goods.
  • Prepare picklists and delivery notes for dispatch, ensuring accurate and timely delivery of goods.
Essential Requirements:
  • Excellent verbal and written communication skills, with the ability to build strong relationships with customers.
  • Previous experience in a customer accounts role, with a strong understanding of customer service principles.
  • Ability to work independently, prioritizing tasks and managing multiple projects simultaneously.
  • Strong attention to detail, with a focus on accuracy and quality in all aspects of work.
  • Proficiency in Microsoft Outlook, Word, Excel, and Teams, with the ability to learn new software and systems quickly.
Working Hours:

Monday to Thursday: 08:00 - 16:30

Friday: 08:00 - 15:30

Full-time, on-site position.