Software Application Support Specialist
4 weeks ago
Job Role Overview
The Software Application Support professional will provide a comprehensive response service for customer queries related to our bespoke software products and their operation.
Key Responsibilities
- Providing answers to specific queries regarding the functionality of the software products, and the way in which they may be used to fulfill particular objectives.
- Taking ownership of urgent queries, escalating where necessary, and keeping the customers/account managers/development team fully informed of progress.
- Maintaining customer records, including hardware and software installation and network details.
- Providing assistance with the Quality Assurance testing of software, before release for delivery to customers.
- Producing quality product-related material to assist customers in the effective operation of the system.
- Ensuring that all contact with a customer is recorded in the corporate CRM.
Requirements
Experience supporting customers over the phone in an IT domain.
Previous experience in IT Support, Application Support, Systems Support, Technical Support, Helpdesk or Service Desk type roles.
A long-term approach to career.
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