Cosmetics Counter Lead

1 week ago

Horsham, West Sussex, United Kingdom MAC Full time
Job Summary

The Account Manager is responsible for driving sales turnover and market share through consumer-focused strategies.

Key responsibilities include:

  • Reflecting a credible and professional brand image to internal and external consumers.
  • Maximising sales through excellent service and retail standards.
  • Contributing to efficiencies through adherence to store/brand/company procedures.
  • Understanding daily/weekly targets and ensuring personal awareness of additional sales avenues.
  • Keeping up to date with competitor activities and missed opportunities.
  • Effectively leveraging social media to drive business and protect/enhance the brand image.
  • Delivering the brand strategy and ensuring the delivery of an effective local plan.
  • Planning and implementing local marketing and events initiatives aligned to retailer activity.
  • Delivering excellence in service execution by ensuring measures are in place to continually improve service levels.
  • Being an ambassador for the brand and leading the way to ensure brand values are represented and brought to life.
  • Ensuring all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion.
  • Using digital tools to ensure knowledge is kept up to date.
  • Delivering a consumer recruitment and retention strategy to grow a loyal consumer base.
  • Developing up-to-date knowledge of product to ensure an industry-leading experience and the product meets consumer needs.
Operations

Key responsibilities include:

  • Planning to ensure the delivery of excellent standards at all times.
  • Reviewing retail standards on a daily basis to ensure they are maintained to the required standard.
  • Ensuring deliveries, stock movements, and associated administration are completed within agreed company timeframes.
  • Ensuring all auditable processes and administration are actioned to company guidelines and taking corrective action in highlighted areas of risk.
  • Ensuring all information requests are fulfilled accurately, within deadlines set.
  • Minimising stock loss by ensuring all company security policies and procedures are implemented correctly and followed.
  • Creating and maintaining a safe working environment for consumers, ensuring company and retailer policies and procedures are adhered to.
  • Ensuring all health and safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality

Key responsibilities include:

  • Managing daily replenishment, taking appropriate action where necessary.
  • Maximising sales performance by utilising all commercial reports before making commercial decisions.
  • Planning and delivering the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
  • Identifying stock package issues and taking corrective action, informing the area manager when out of direct control.
  • Effectively managing all promotions and discounts, ensuring they are actioned in line with company guidelines.
  • Identifying trends and making suggestions to enhance product performance.
Qualifications

Requirements include:

  • Experience in a fast-paced retail and/or consumer-facing environment.
  • Ability to drive self-development.
  • Commercial understanding and awareness of the industry.
  • Effective communication, organisation, and prioritisation skills.

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