Financial Services Representative

1 month ago

London, Greater London, United Kingdom Mathiques Group Full time
Customer Service Representative

At Mathiques Group, we're seeking a highly skilled Customer Service Representative to join our dynamic fintech team. As a key member of our team, you will play a pivotal role in delivering exceptional customer service and support to our clients.

Responsibilities:
  • Provide prompt and courteous customer service by addressing inquiries, resolving issues, and assisting with account management.
  • Process financial transactions accurately and efficiently, including cashing checks, receiving deposits, and making withdrawals.
  • Assist customers with opening accounts, processing check orders, and issuing debit cards.
  • Conduct maintenance tasks on existing accounts, such as updating personal information and resolving account discrepancies.
  • Handle customer inquiries and requests via phone, email, and in-person interactions.
  • Ensure compliance with regulatory standards and company policies while performing all tasks.
  • Contribute to a positive team environment by actively participating in team meetings and training sessions.
Requirements:
  • Proven experience in customer service, preferably in a financial institution or fintech company.
  • Strong understanding of financial products and services, including banking accounts, loans, and credit cards.
  • Excellent communication skills, both verbal and written, with the ability to explain complex financial concepts clearly and concisely.
  • Proficiency in using computer systems and financial software for processing transactions and managing customer accounts.
  • Knowledge of regulatory requirements and compliance standards in the financial industry.
  • Customer-focused attitude with a commitment to delivering exceptional service and building positive customer relationships.
About Us:

Mathiques Group is a revolutionary force in financial technology, emerging from the merger of Alpha Futures and Atmos Data in late 2023. We're a leader in research and development (R&D) that leverages our expertise in trading technology, data analytics, and secure data management to create groundbreaking solutions for the financial industry.

Our mission is to attract forward-thinking investors who share our vision for the future of finance. Through our cutting-edge R&D, we develop innovative solutions that empower financial institutions and traders to make smarter, data-driven decisions, shaping the future of intelligent trading in the financial sector.

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