Customer Service Representative

3 weeks ago


London, Greater London, United Kingdom DA Financial Trading Recruitment Full time
Job Opportunity

We are seeking a highly skilled Customer Service Representative to join our team at DA Financial Trading Recruitment.

The ideal candidate will have previous experience in a customer support role with fluent level Italian literacy and a strong understanding of the Financial Services industry.

The role offers a basic salary of up to £35k, plus bonus/benefits, and involves working in a London central office with 1 day per week working from home.

The successful candidate will be responsible for:

  • Responding to incoming emails, chat, and phone calls in a prompt and professional manner.
  • Supporting clients with technical and troubleshooting issues via remote support and one-to-one sessions.
  • Assisting with the opening of client accounts, amending and maintaining client records.
  • Dealing with complaints of a varying nature promptly and effectively.
  • Helping and supporting customers in understanding terms, conditions, and procedures.
  • Liaising with all departments to resolve issues, coordinating communication internally and externally.

Requirements:

  • Previous experience in a customer related/support function.
  • Knowledge and experience of financial markets is a plus.
  • Computer literate in Microsoft Office packages, particularly Excel.
  • Experience using MT4/MT5 platforms is a plus.
  • Excellent English and Italian, both written and spoken.


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