Patient Transport Operations Manager

1 month ago


Ipswich, Suffolk, United Kingdom EMED Group Full time

Job Summary: We are seeking a highly organized and detail-oriented Patient Transport Operations Manager to join our team at EMED Group. As a key member of our operations department, you will be responsible for the dispatch and management of our operational crews to ensure timely and efficient collection and delivery of patients between destinations.

About EMED Group: With over 3,000 colleagues across 60 depots, we are the largest Patient Transport and Care Partner to the NHS. Our mission is to develop transport services that improve the health and wellbeing for people across our local communities.

Key Responsibilities:

  • Receive requests for patient transport and queries regarding ambulance journeys in an accurate, effective, and polite manner.
  • Undertake general clerical duties, including checking booking lists, data input, and completing ad-hoc forms/invoices as necessary.
  • Maintain and enhance the performance and quality of service offered to patients and customers.

Requirements: To succeed in this role, you will need excellent communication and organizational skills, with the ability to work under pressure and maintain a high level of accuracy. You must also be proficient in using computerized systems and have experience working in a similar role.

Benefits: As a valued member of our team, you will enjoy a competitive salary of £52 per hour, plus benefits including life assurance, pension scheme, and employee assistance programme. You will also have access to ongoing training and development opportunities to help you progress your career.



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