Call Centre Team Lead

3 weeks ago


Ipswich, Suffolk, United Kingdom EMED Group Full time
Responsibilities
  • Oversee the daily operations of patient transport services, ensuring seamless execution and excellent patient care.
  • Manage a team of booking advisors and dispatchers, providing guidance and support as needed.
  • Maintain accurate records of patient transport requests, including scheduling, cancellations, and rescheduling.
  • Identify and report any operational issues or concerns to senior management.
  • Contribute to the development of business strategies and initiatives aimed at improving patient care and service delivery.


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