Customer Service Team Manager

3 weeks ago

Great Warley Street, Essex, United Kingdom Pure Resourcing Solutions Limited Full time
Customer Service Team Leader Opportunity

Pure Resourcing Solutions Limited is working exclusively with a well-established client seeking an experienced Customer Service Team Leader to join their customer service team due to growth.

Main Responsibilities:
  • Creating a booking spreadsheet from trackers for jobs due that month
  • Management of a tracker on system of data for property/construction clients
  • Running a small team of 3-4 call handlers, admin staff
  • Delegating daily admin tasks, emails, booking jobs etc
  • Delivering targets and KPI's to the team
Key Requirements:
  • Must have Team Leading experience within a office environment
  • Have worked within a similar environment construction, property
  • Excellent Customer Service experience
  • Confident, friendly personality
  • Driven and motivation
  • Must be able to drive due to location
  • Good Excel knowledge

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