Account Administrator

4 days ago


Bath, Bath and North East Somerset, United Kingdom NHS Full time
About the Role

We are seeking a highly skilled and experienced individual to join our Outpatient Booking Team at the Royal United Hospital in Bath. As an Account Co-ordinator, you will play a vital role in ensuring patients experience high-quality care by booking and rescheduling department-specific outpatient appointments.

Key Responsibilities
  • Provide exceptional customer service to patients and their relatives via telephone and face-to-face interactions.
  • Work effectively as part of a team to ensure seamless coordination of outpatient services.
  • Utilize MS Office programmes to maintain accurate records and communicate with colleagues and clinicians.
  • Maintain confidentiality and handle sensitive information with discretion.
Requirements
  • A minimum of 1 year of recent experience working in a customer/patient-focused environment.
  • Proven ability to work calmly under pressure and adapt to changing situations.
  • Demonstrable skills in teamwork, communication, and organizational management.


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