Aircraft Maintenance Coordinator

2 months ago

Bournemouth, Bournemouth, United Kingdom Signature Aviation Full time
About the Role

We are seeking a highly organized and customer-focused Scheduling, Planning, and Technical Services Coordinator to join our team at our base maintenance facility.

Key Responsibilities
  • Create and send quotes to customers and ensure a smooth transition from quote to work in progress.
  • Work closely with Sales and the Base Maintenance Manager to manage manpower planning and ensure all required resources are pre-loaded for scheduled work.
  • Raise and amend work packs as needed, while ensuring strict adherence to technical services procedures and maintaining quality control before releasing work to the shop floor.
  • Provide technical support to Engineering and Customer Support work scope and task queries.
  • Responsible for the preloading of parts, tooling, and services for all scheduled inputs and ensuring their timely arrival prior to the commencement of planned maintenance.
  • Monitor and make changes to the manhour loading plan to reflect delays or extension prior to input.
  • Update maintenance tracking systems as required.
  • Identify tasks that can be completed prior to aircraft coming into the hangar and at the end of maintenance, such as tasks requiring engine runs.
  • Check work packs, rectify errors, and clarify any ambiguity prior to releasing to the shop floor.
  • Participate in various meetings of the Engineering, Sales, and Customer Support Departments.
  • Maintain the technical library and subscription amendments, including updating the library database.
  • Archive technical records.
  • Liaise with the Part 145 and customers/operators regarding any technical services issues.
  • Handle customer enquiries via email or telephone in a timely and professional manner.
Requirements
  • Experience within an aircraft maintenance organization, particularly as a planner, scheduler, or technical services administrator, is desirable.
  • Possessing a full UK driving license, you have the unrestricted ability to travel as needed.
  • Demonstrating a strong passion for providing excellent customer service is crucial.
  • You are adept at planning and prioritizing effectively, ensuring efficient task management.
  • Your communication skills, both written and verbal, are excellent, enabling you to convey information clearly.
  • With a keen sense of diligence and high levels of integrity, you consistently demonstrate professionalism.
  • Your self-motivation and ability to work independently without supervision are notable strengths.
  • You maintain a positive 'can do' attitude, effectively employing problem-solving and critical thinking skills to resolve issues promptly.
  • Collaboration comes naturally to you, and you communicate effectively as part of a team.
  • You are adaptable and can positively respond to changing situations and priorities.
  • With your exceptional attention to detail, you diligently follow instructions to ensure task completion with accuracy.
  • Must have the right to work in the UK.
What We Offer
  • Enhanced holiday entitlement – 33 days inclusive of bank holidays.
  • Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%.
  • Employee Assistance Program – 24/7 help, guidance, and support, including access to free counseling.
  • Access to an Employee Perks platform (shopping discounts).
  • Medicash Proactive – health cash plan.
  • Company sick pay.
  • Flexible start/finish times.
  • Life Assurance – 4x Base Salary.
  • Free on-site parking.
  • Full access to LinkedIn Learning and ongoing Training & Development Opportunities.
  • Global Development Scheme Opportunities.
  • Mentorship schemes.
  • Recognition programme – performance, going above and beyond, long service.
  • Volunteering/Charity Days.
  • Regular social events.
  • Enhanced Family Friendly Leave Policies.

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