ICT Support Specialist
4 days ago
CV Library is seeking a highly skilled Technical Support Engineer to join a world-leading supplier in their field. As a Technical Support Engineer, you will provide a proactive, effective, and efficient technical service and customer complaint root cause analysis function within the business.
Key Responsibilities:- Process customer enquiries for mechanical, electrical, documentation, and testing requirements according to agreed procedures.
- Ensure quick response times to customer complaint enquiries, as this is essential to sales companies and end customers.
- Manage end-to-end all customer complaint investigations through to root cause and prepare suitable technical reports.
- Ensure primary inspections are completed in accordance with department service level agreements and that technical clarity is assured.
The successful candidate will be a driven individual with a proven track record in technical electro/mechanical fault-finding and service work, as well as experience with an ERP system such as SAP. A minimum of HNC in Mechanical or Electronics is required.
What We Offer:- Salary £46,000 + Bonus
- Monday – Friday hours are 7am – 4.15pm Monday – Thursday and Friday 7am – 12pm
- Company Pension
- Enhanced Annual leave of days holiday increasing with length of service to 26
- 4x Death in Service
- Private Medical Insurance after 12 months
This is a great opportunity to join a rapidly growing and developing organisation and contribute to the success of the Technical Support team.
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