ICT Support Specialist

4 days ago


Earls Barton, Northamptonshire, United Kingdom CV Library Full time
Technical Support Engineer

CV Library is seeking a highly skilled Technical Support Engineer to join a world-leading supplier in their field. As a Technical Support Engineer, you will provide a proactive, effective, and efficient technical service and customer complaint root cause analysis function within the business.

Key Responsibilities:
  1. Process customer enquiries for mechanical, electrical, documentation, and testing requirements according to agreed procedures.
  2. Ensure quick response times to customer complaint enquiries, as this is essential to sales companies and end customers.
  3. Manage end-to-end all customer complaint investigations through to root cause and prepare suitable technical reports.
  4. Ensure primary inspections are completed in accordance with department service level agreements and that technical clarity is assured.

The successful candidate will be a driven individual with a proven track record in technical electro/mechanical fault-finding and service work, as well as experience with an ERP system such as SAP. A minimum of HNC in Mechanical or Electronics is required.

What We Offer:
  1. Salary £46,000 + Bonus
  2. Monday – Friday hours are 7am – 4.15pm Monday – Thursday and Friday 7am – 12pm
  3. Company Pension
  4. Enhanced Annual leave of days holiday increasing with length of service to 26
  5. 4x Death in Service
  6. Private Medical Insurance after 12 months

This is a great opportunity to join a rapidly growing and developing organisation and contribute to the success of the Technical Support team.


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