IT Service Delivery Specialist

2 months ago

Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time
IT Service Delivery Specialist

Interface Recruitment UK is seeking an experienced IT Service Delivery Specialist to join their team in Leeds. As a key member of the Service Delivery Department, you will be responsible for maintaining and administering computer networks and related computing environments.

Key Responsibilities:

  • Maintain and administer computer networks and related computing environments, including system software, application software, hardware, and configurations.
  • Ensure that hardware is fit for purpose and operates according to service levels.
  • Perform disaster recovery operations, assist in maintaining the disaster recovery strategy, and testing of the continuity plan.
  • Identify, troubleshoot, and replace faulty network components when required.
  • Maintain supplier relationships and perform cost analysis for standard equipment.
  • Ensure the standard is maintained across the company in accordance with governance policies set.
  • Oversee and respond to support requests within SLAs.
  • Recommend improvements and oversee implementation of network and security hardware and produce a business case to sponsors.
  • Produce dashboards to monitor performance of the department and be proactive in detecting common trends.
  • Assist in the implementation of a new ITSM tool.
  • Be on the on-call rota for weekends and as required.
  • Create user accounts and set up new equipment.
  • Excellent time management skills with the ability to take ownership of their workload.
  • Must have a valid UK driver's license and vehicle with a willingness to travel as and when the role dictates.
  • Understanding of the ITIL 4 framework is desirable.
  • Experience of administering Windows Servers.
  • Experience of administering Office 365.

About the Company:

Our client is an established construction-focused group with four divisions across the North of England and the Midlands. They have a first-class reputation for the highest standards and are a prestigious brand.

What We Offer:

A great opportunity to join a innovative house building company with an exciting vision for further expansion. The role is to assist the Service Infrastructure Manager in day-to-day operations and ensuring high levels of service to the company are maintained and improved upon.

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